Frequently Asked Questions
To help you on your way…
I am a small handmade business, I believe your stationery is the perfect way to illustrate the beauty and unique loveliness of your day to your guests, being their first contact with your event. I want your experience working with me to be a happy one and just as lavishly personal as the invites I create, therefore, I have a limited number of custom jobs I take on per year. So book in your time so we can create something just perfect for you.
Ordering Stationery is one of the most exciting things to organise for the wedding, it is the bit guests treasure as keepsakes. So to make this a joyous task, please read through my most Frequently Asked Questions below for guidance. If you have any further questions, never hesitate to ask. Call for a chat on 0438 750 503 or email email@example.com.
How long will it take to design?
Because all of my designs are unique, the time it takes to complete them differs too. Bespoke illustration and design take a little longer as I strive to make it perfect for you. Remember we will need time to brainstorm and design your suite, illustrate by hand, which takes time, then proof, print, assemble with love and deliver to you so a good guideline is to allow at least three months for your stationery. It can be confusing but here is the formula for working out when to send your stationery.
Date of your wedding
– Date the venue needs last notice for the number of guests (usually 2 weeks, but do check with your venue when you book)
- Make your RSVP date a week before this so you have time to chase up any guests who struggle with promptness.
- Allow your guests 6 weeks to RSVP by sending the invites around about 2 months before the wedding (depending on when your venue needs final numbers)
So if you are getting married in September, plan to have sent your invitations by the end of June, so you will need to book my for three months prior in March-April.
If you have a lot of out of town guests or a destination wedding, where more elaborate plans will have to be made, you might consider sending the invitations a little earlier again. Accommodation lists and local information illustrated pieces can really finish off your suite in this case too, and is a kind touch for your guests.
If you’re not sure whether there’s enough time to have your stationery designed, please do get in touch and we can chat through the options, Berry and Peg has a ready to go collection with a much shorter turnover. It is important to me that I lavish the time and resources you deserve for your wedding, this means I allow up to 3 weeks for the creation of your artwork. Something to keep in mind… a major component of timing is in your hands, so a speedy return of the information I need to get started, approval of design and payment makes for a faster order. Rush orders are available, see below.
I am a little behind on planning, are rush orders available?
Depending on current client demands, rush orders are available upon request. Just email me and I will let you know ASAP so you can get organised. There is an additional fee for rush orders of 35% of the total order. Side note: Rush order doesn’t mean the order is actually rushed, the standards are still high! It just means I juggle around my queue of work for the month.
How does the bespoke process work?
You contact us with your idea for your package or get us to make some suggestions (you can either come in or call for a chat or we can do it all over email). I have a list of easy-peasy questions for you to answer to give me a creative direction. If you live in the Brisbane area, I love meeting for coffee (*cough cough* and cake) then we can really get the ball rolling, and I have a lovely vintage picnic basket of samples, ribbons, and papers I am always thrilled to bring along.
Then I will send you a quote for approval. You pay 50% to book my time for the design and send me your text for the invites etc. I come back to you with some artwork options and sketches or a combination of the concepts. You choose one for further development. I get creative with my watercolours and after a little tweaking on my laptop, I send you the digital proof of your artwork within 4 weeks. This is the part where you check everything SUPER CAREFULLY and make sure you’re happy with the size and overall look.
Bespoke orders include up to three sets of amends and one set of amends is included free of charge with semi-custom orders. Any additional changes will be charged at my hourly rate of $40. Unfortunately, errors or mistakes on your part that aren’t picked up at the proofing stage won’t be eligible for refunds. Additional fees will be charged to Client for revisions made that reflect a new direction for the assignment or new conceptual input. If the work exceeds what is outlined within this quotation the Client will be charged at negotiated fee. No additional fees will be charged to bring final artwork up to original specifications.
Colours may vary from screen to screen so we recommend a printed proof if you want colours to be matched. Printed proofs are $35 and include postage. Changes can be made at this point but once you’re happy with your final proof it’s time to email us your approval and pay the final amount. Upon receipt of payment, we get printing and assembling. I use small local Australian printing firm so I have control over quality and work conditions. Your order is then posted out to you, protected and beautifully packaged with brown paper and string.
When should I book?
Honestly, as soon as possible, I lavish as much time as I can on each personal invitation I create, therefore only take on a certain amount each year, so get in touch to book my time. If you’re marrying overseas, most of my destination couples contact me a year before their wedding and those in Australia usually get in touch 6-9 months before their wedding day. At the very latest 3 months from the date you want to send a bespoke invitation.
From the ready to go collection, I suggest a month from the date you want to send it to your guests.
How long will it take for calligraphy work? When should I book it in?
Berry and Peg takes a limited amount of calligraphy bookings per month so to avoid disappointment please get in touch as early as possible. Depending on the size of the job turnaround time varies, but to avoid a rush fee there needs to be at least 3 weeks between order confirmation and delivery date.
I love the invitation from one Collection but the program from another… can I mix and match?
Certainly, it is your wedding! You do as you please, just let me know on the email that you want a range of items from separate collections. I can certainly do my best to incorporate them into your perfect stationery set! Please note it may involve an extra custom design fee, but get in touch and we can find out how best to cater for your needs!
Can you make matching accessories for on the day, like wedding programs, table numbers or thank you cards that aren’t pictured on this website?
Absolutely! I just love getting creative. You can mix and match what you want but the options for a wedding suite in your design are; Wedding Invitation, Save the Date, Wedding map Insert Card (accommodation card,special requirements card, etc), RSVP card, Wedding Program, Menu, Table Numbers, Thank You Cards, Belly Bands, Engagement Party Invitations, Bridal Shower Invitations, and envelopes.
What options do you have for the finish and trims of my invites?
I have a large range of ribbons, gross grain ribbon, twine, coloured bakers twine, material and other trims you can choose from if you have something in mind let me know and we can work together to finish your suite with belly bands and matching envelopes.
Paper wise I have 3 options for my trusted paper stocks.
A luxurious 300gsm eco-linen card stock, a 300gsm slightly off-white extrude paper (feels like watercolour paper), both suit invitations and hand crafted illustrations with their textured surfaces. Or 300gsm kraft card stock, a natural looking card which is perfect for rustic weddings.
Can you organise all the printing for us?
Definitely, I work to take the hassle out of the printing process for you. Selecting fine paper stocks and manage the whole process for you, finishing with delivery to your door.
Can I organise all the printing myself?
Sure thing, go for it. We are happy to provide you with a high res PDF with 3mm bleed and crop marks, just the way your printer likes it. I have a few tips for printing and papers so make sure you ask.
Can I post my invites on my blog / website / Instagram?
Yes! That really would be lovely. Please make sure you credit us and link back to www.berryandpeg.com or hashtag us #berryandpeg so people can find us!
Do you ship internationally?
Yes, we can ship anywhere. Australian Post international shipping is used, please email for an accurate quote. Please be aware possible duty, vat and/or taxes may be assessed as per the laws and regulations of the destination country. Please check with your local postal carrier for more specific information. Recipients are responsible for payment of these potential fees.
What are your payment options?
Berry & Peg accepts Paypal payments through the website or sales through the etsy secure store online for international customers.
Berry & Peg accepts bank transfer or PayPal payments from Australian customers only. Payment is due in full when an order is booked and confirmed. This may mean paying in stages, for instance paying the design fee first. Then a printing and assembling fee. No printing will take place until an order has been paid in full.
Do you offer refunds or exchange?
Each piece of calligraphy is written by hand and no two items will ever be exactly the same, that is the beauty of handmade. As such no refunds are available on custom calligraphy. The details of each calligraphy job (i.e. calligraphy style and sizing, materials) are confirmed in writing prior to work commencing.
Can you supply envelopes, place cards or other items for calligraphy?
Yes, Berry and Peg has a range of papers, signs, envelopes and salvaged timber perfect for calligraphy. Please enquire as to options available and pricing.
Do I need to provide extra envelopes or paper goods for calligraphy?
If you are providing the envelopes, place cards or other paper goods you will need to supply approx 15-20% extra to account for any errors or ink spots that naturally occur with hand calligraphy.